Privacy Policy

Effective Date: May 21, 2026.

Last Updated: May 21, 2026.

Operator: Bet99.

Website: bet99-canada.co.

1. Introduction

Bet99 Canada ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal information of all users ("you" or "player") who access our online gaming platform. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you register an account, place bets, make deposits or withdrawals in Canadian dollars (CAD), or otherwise interact with our services.

We operate in compliance with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Consumer Privacy Protection Act (CPPA) where applicable upon its full implementation, and provincial equivalents including Ontario's Freedom of Information and Protection of Privacy Act, British Columbia's Personal Information Protection Act (PIPA), and Alberta's Personal Information Protection Act (PIPA Alberta). Where our services are offered to players in Ontario under the regulated iGaming Ontario (AGCO) framework, we also adhere to the data handling obligations set out under iGaming Ontario's operational terms.

By creating an account or using our platform, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

2. Who We Are and How to Contact Us

Bet99 Canada is the operator of the online sports betting and casino gaming platform accessible at our registered domain. We serve Canadian players across provinces including Ontario, British Columbia, Alberta, Manitoba, and beyond.

For all privacy-related enquiries, requests, or complaints:

Email: [email protected].

Response Time: We aim to respond to all privacy requests within 30 calendar days of receipt.

If you are an Ontario-based player, you may also contact the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated. Players in British Columbia may escalate concerns to the Office of the Information and Privacy Commissioner for BC, and Alberta residents may contact the Office of the Information and Privacy Commissioner of Alberta.

3. Information We Collect

We collect personal information only to the extent necessary to provide our services, comply with regulatory obligations, and maintain account security. The categories of information we may collect include:

3.1 Registration and Identity Information

Full legal name.
Date of birth (to verify you are 19 years of age or older, or the applicable provincial minimum).
Residential address in.
Email address and phone.
Government-issued photo identification (e.g, driver's licence, passport) for Know Your Customer (KYC) and Anti-Money Laundering (AML).

3.2 Financial Information

Payment method details, including Interac e-Transfer transaction references, Interac Online credentials (tokenised), iDebit or InstaDebit account identifiers, Visa/Mastercard card details (last four digits stored), and cryptocurrency wallet addresses where.
Deposit and withdrawal history in Canadian dollars (CAD).
Account balance and transaction.

3.3 Gaming Activity

Sports bets placed (including on NHL, CFL, NBA, and MLB events).
Casino game history (including slots, live dealer, and table games).
Bonus and promotional activity, including opt-in records for Ontario iGaming Ontario (iGO).

3.4 Technical and Device Data

IP address and approximate.
Device type, operating system, and browser.
Session logs, login timestamps, and activity.
Cookies and similar tracking technologies (see Section 9).

3.5 Communications

Records of customer support interactions via email or live chat.
Correspondence with our responsible gambling team.
Voluntary feedback and survey.

3.6 Responsible Gambling Information

Self-exclusion requests, deposit limits, session limits, and cooling-off.
Any information shared voluntarily in the context of responsible gambling.

4. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis (PIPEDA / Applicable Law)
Account registration and identity verification	Contractual necessity; regulatory obligation
Processing deposits and withdrawals in CAD	Contractual necessity
Providing sports betting and casino gaming services	Contractual necessity
Anti-money laundering (AML) and fraud prevention	Legal obligation
Age verification (minimum 19 in most provinces)	Legal obligation
Personalising your gaming experience	Consent / Legitimate interest
Sending promotional offers and bonuses	Consent (opt-in required for ON iGO players)
Responsible gambling monitoring and intervention	Legal obligation; user safety
Responding to customer support enquiries	Contractual necessity
Complying with regulatory reporting to AGCO, BCLC, AGLC, or other applicable regulators	Legal obligation
Improving platform performance and user experience	Legitimate interest
Cookie-based analytics and performance tracking	Consent

We do not use your personal information to make fully automated decisions that produce significant legal effects without human oversight.

5. Legal Basis for Processing

Under PIPEDA and applicable provincial legislation, we collect and process personal information based on your meaningful consent at the point of account creation. Certain processing activities are carried out without additional consent where required by law — for example, identity verification under federal AML regulations, age verification obligations, and regulatory reporting requirements imposed by iGaming Ontario (AGCO), BCLC in British Columbia, or AGLC in Alberta.

Where processing is based on consent, you have the right to withdraw that consent at any time, subject to legal and contractual limitations (for example, we may be required to retain certain financial records for a statutory minimum period even after account closure).

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted parties in the following circumstances:

6.1 Service Providers

We engage third-party providers to assist with payment processing (including Interac network processors), identity verification services, fraud detection, IT infrastructure, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable Canadian privacy law.

6.2 Regulators and Law Enforcement

We may disclose personal information to regulatory authorities — including iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO), BCLC, AGLC, or other provincial bodies — as required by law or licence conditions. We may also disclose information to law enforcement agencies where legally compelled or where disclosure is necessary to prevent fraud or criminal activity.

6.3 Responsible Gambling Organisations

With your consent, or where required for player protection, we may share limited information with organisations such as ConnexOntario or the Problem Gambling Institute of Ontario to facilitate responsible gambling interventions or self-exclusion programmes.

6.4 Corporate Transactions

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the successor entity, subject to equivalent privacy protections.

6.5 International Transfers

Some of our service providers may process data outside of Canada. Where this occurs, we implement appropriate safeguards — including contractual clauses equivalent to those recognised under PIPEDA — to ensure your information receives a comparable level of protection.

7. Data Retention

We retain your personal information for as long as your account is active and for a minimum of five (5) years following account closure, in accordance with Canadian AML regulations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). Financial transaction records may be retained for up to seven (7) years as required under the Income Tax Act (Canada).

Responsible gambling records, including self-exclusion history, may be retained beyond standard periods to protect the safety of affected players. When data is no longer required, it is securely deleted or anonymised.

8. Your Privacy Rights

Under PIPEDA and applicable provincial legislation, Canadian residents have the following rights with respect to their personal information:

Right of Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that inaccurate or incomplete information be corrected.
Right to Withdraw Consent: Withdraw consent to non-essential processing at any time.
Right to Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial commissioner.
Right to Account Closure: Request deletion of your account and associated personal data, subject to our legal retention obligations.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 calendar days. Complex requests may be extended by an additional 30 days with prior notice to you.

We will not deny services or penalise you for exercising your privacy rights.

9. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to:

Maintain your login session and account.
Detect fraudulent or suspicious.
Analyse platform performance and user behaviour.
Deliver relevant promotional content (where consent has been provided).

Types of cookies we use:

Strictly Necessary Cookies: Required for the platform to function. Cannot be disabled.
Analytical/Performance Cookies: Help us understand how players use our services. Require consent.
Marketing/Targeting Cookies: Used to personalise bonus offers and promotions. Require consent.

You may manage your cookie preferences through our cookie consent banner at login, or through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain platform features.

10. Responsible Gambling and Data

We take responsible gambling seriously. As part of our player protection programme, we may monitor account activity for signs of problem gambling behaviour. If you set deposit limits, session limits, or request self-exclusion, these preferences are recorded and enforced on our platform.

If you need support, we encourage you to contact:

ConnexOntario: 1-866-531-2600 (Ontario players).
Problem Gambling Helpline: 1-888-230-3506 (available nationally).
iGamblingOntario.ca for Ontario-regulated player.

Data collected in the context of responsible gambling is used solely for player protection purposes and is handled with the highest level of confidentiality.

11. Security of Your Information

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your device and our.
Encrypted storage of sensitive financial and identity data.
Access controls limiting staff access to personal information on a need-to-know.
Regular security audits and penetration.
Multi-factor authentication options for player.

While we take all reasonable precautions, no digital system can be guaranteed to be entirely secure. In the event of a data breach that poses a real risk of significant harm to affected individuals, we will notify the Office of the Privacy Commissioner of Canada and affected players as required under PIPEDA's mandatory breach reporting provisions.

12. Children and Minors

Our services are strictly restricted to individuals who are 19 years of age or older (or the applicable minimum age in your province). We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will immediately suspend that account, delete the associated personal data, and report as required under applicable law.

If you believe a minor has created an account using our platform, please notify us immediately at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or regulatory requirements. When material changes are made, we will notify you by email to your registered address and/or through a prominent notice on our platform prior to the changes taking effect.

Your continued use of the platform following notification of changes constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page will always reflect the most recent revision.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact our Privacy Team:

Email: [email protected].

Language: Support available in English and French (pour les joueurs francophones du Québec).

For unresolved complaints, you may contact the Office of the Privacy Commissioner of Canada at priv or by calling 1-800-282-1376.